Dispute Resolution
Shipping of Your Order
At Made in Portucale, we guarantee that the shipping of your orders is fast and secure. Orders are generally dispatched within up to 2 working days after payment confirmation, via UPS, with online tracking number and delivery without signature. If you prefer delivery via UPS Extra with mandatory signature, an additional cost may apply — in that case, please contact us before selecting this option.
Regardless of the chosen shipping method, you will always receive a link to track your order in real time.
Shipping fees include costs of handling, packaging and transport. Handling costs are fixed, while transport fees vary depending on the total weight of the order. For greater convenience and savings, we recommend grouping all items in a single order. Orders placed separately cannot be grouped, and shipping costs will apply to each.
All orders are shipped with special care, ensuring resistant packaging and adequate protection for fragile items.
➡️ Shop with confidence at Made in Portucale — fast deliveries, secure packaging and authentic Portuguese products.
Information on Dispute Resolution
At Made in Portucale, we value the trust and satisfaction of our customers. In the event of a dispute, we provide legal mechanisms and competent entities for the resolution of consumer conflicts, in compliance with Portuguese and European legislation.
Consumers may, at their express choice, submit dispute resolution to a consumer arbitration center.
Under Article 18 of Law no. 144/2015, of September 8, the entities of Alternative Dispute Resolution (ADR) are as follows:
Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL)
Rua dos Douradores, n.º 116, 2.º andar
1100-207 Lisboa
+351 218 807 030
www.centroarbitragemlisboa.pt
Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC)
Faculdade de Direito – Universidade Nova de Lisboa
Campus de Campolide
1099-032 Lisboa
+351 213 847 484
www.arbitragemdeconsumo.org
Centro de Informação de Consumo e Arbitragem do Porto (CICAP)
Rua Damião de Góis, n.º 31, Loja 6
4050-225 Porto
+351 225 508 349
www.cicap.pt
Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve (CIMAAL)
Edifício Ninho de Empresas
Estrada da Penha
8005-131 Faro
+351 289 823 135
www.consumidoronline.pt
Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra (CACCDC)
Av. Fernão Magalhães, n.º 240, 1.º andar
3000-172 Coimbra
+351 239 821 690
www.centrodearbitragemdecoimbra.com
Centro de Arbitragem de Conflitos de Consumo da Madeira (CACCRAM)
Rua Direita, n.º 27, 1.º andar
9050-405 Funchal
+351 291 215 070
www.srrh.gov-madeira.pt/In%C3%ADcio/tabid/292/Default.aspx
Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral (CACCVA)
Rua Capitão Alfredo Guimarães, n.º 1
4800-019 Guimarães
+351 253 422 410
www.triave.pt
Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo) (CIAB)
Rua D. Afonso Henriques, n.º 1 (Ed. Junta de Freguesia da Sé)
4700-030 Braga
+351 253 617 604
Av. Rocha Paris, n.º 103 (Edifício Vila Rosa)
4900-394 Viana do Castelo
+351 258 809 335
www.ciab.pt
Centro de Arbitragem da Universidade Autónoma de Lisboa (CAUAL)
Rua de Santa Marta nº. 56 – 1º
1169-023 Lisboa
+351 213 177 603
http://arbitragem.autonoma.pt/home.asp
For disputes arising from the supply of goods or services through the Made in Portucale website or any other electronic means, consumers may also resort to the European Online Dispute Resolution Platform, available at:
https://webgate.ec.europa.eu/eproposalWeb/
Note: Data extracted from the list of consumer dispute resolution entities available on the Direção-Geral do Consumidor website in February 2017. The updated list can be consulted at www.consumidor.pt.