The Consumer may, at its express option, submit dispute settlement to a consumer dispute arbitration center.
Pursuant to Article 18 of Law No. 144/2015 of September 8, it is hereby informed that the Alternative Dispute Resolution entities are those listed in the following list:
For disputes arising from the provision of goods or services through the MadeinPortucale website or any other electronic means, the consumer may also resort to the European Online Dispute Resolution Platform, available at https://webgate.ec.europa.eu/eproposalWeb/
Data taken from the list of Alternative Consumer Dispute Settlement entities on the Consumer Directorate-General's website in February 2017. You can consult the updated list at www.consumidor.pt.